General terms & conditions

Policies

Satisfaction Guaranteed

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

One Year Warranty on Equipment

We will gladly replace or repair any equipment that is defective, within one year of purchase.


Product Support

Call us at (215) 755-4556 during our regular business hours and we will happily answer any brewing- or winemaking-related questions. If you prefer to get support via e-mail, send your questions to info@phillyhomebrew.com. E-mails are normally answered within one business day.


Yeast

When stored in a refrigerator and used within 3 months of purchase, our Wyeast smack packs will show inflation within 5 days of activation, or we will replace them free of charge. We strongly recommend that you evaluate the viability of all other liquid yeast (e.g., White Labs) by making a yeast starter. Do not brew with inactive yeast — we can replace the yeast, but not a batch that fails to ferment properly.


Other Ingredients and Perishable Items

We guarantee all ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately – do not brew. Proper use and procedure is the responsibility of the customer.


Payment Methods

Visa, MasterCard, Discover or American Express. Sorry, no CODs. Company purchase orders must be prepaid.


Personal Checks and Money Orders

We do not accept Personal Checks or Money Orders.


Out of Stock Items

If an item is out of stock, we cannot take orders for it. In the majority of cases, if an item on your already existing order becomes out of stock, we will ship the stocked items and send the backorder when it arrives at no additional charge. We will attempt to notify you via email or phone should this situation arise. If you wish to override this policy, please indicate this in the “order comments” field at the end of online checkout, or phone in your order.


Returns

What items can be returned?

Any product may be returned within 30 days for an exchange or refund (less shipping charges).

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Philly Homebrew will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:

Philly Homebrew Outlet
ATTN: Returns
1447 N American St
Philadelphia, PA 19122


Disclaimer

All prices and policies are subject to change without notice.