General Terms & Conditions

 

Satisfaction Guaranteed

 

We stand behind all of the products we sell.  If an item arrives damaged or defective please contact us via phone at 215-596-5408 or email us at info@phillyhomebrew.com for assistance.

We gladly accept returns on unused items in original packaging within 30 days of purchase.  See our return policy below for more details.

 

Quality Control

 

Call us at (215) 596-5408 during our regular business hours and we will happily answer any brewing, winemaking, or fermentation-related questions. If you prefer to get support via e-mail, send your questions to info@phillyhomebrew.com. E-mails are normally answered within one business day.

Yeast

We proudly carry Imperial Yeast and strongly suggest refrigerating this liquid yeast until use, making sure to note expiration date printed on the container. Do not brew with inactive yeast -- we can replace the yeast, but not a batch that fails to ferment properly. We also carry a wide variety of dry yeast for beer, wine, and mead applications and also hold these products to a high standard of quality control.

Other Ingredients & Perishable Items

We guarantee all other ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately -- do not brew. Proper use and procedure is the responsibility of the customer.

Out of Stock Items

If an item is out of stock, we cannot take orders for it. In the majority of cases, if an item on your already existing order becomes out of stock, we will ship the stocked items and send the back-order when it arrives at no additional charge. We will attempt to notify you via email or phone should this situation arise. If you wish to override this policy, please indicate this in the "Order Comments" field at the end of online checkout, or phone in your order.

 

Payment Methods

 

We accept Visa, MasterCard, Discover or American Express. Sorry no CODs. Company purchase orders must be prepaid. We do not accept Personal Checks or Money Orders.

 

Returns

 

  • We will gladly accept returns for any unused item that is still in its original packaging.
  • Send the item back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges.)
  • One Year Warranty on equipment: We will replace or repair any equipment that is defective, within one year of purchase.
  • If you are returning an in-store purchase, a physical receipt is required unless you have a customer account with us.
  • If you would like all of your receipts stored digitally in our system, ask any of our sales associates to set up a customer account.

Q: What items can be returned?

A: Any product that is unused in it's original packaging may be returned within 30 days for an exchange or refund (minus shipping charges.)

Q: Who pays for return shipping?

A: The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Philly Homebrew Outlet will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning merchandise may not be necessary.

Send returns to:

Philly Homebrew Outlet

ATTN: Returns

1314 S 47th Street

Philadelphia, PA 19143

 

Disclaimer

 

All prices and policies are subject to change without notice.